Common use of Priority 2 Errors Clause in Contracts

Priority 2 Errors. A member of the TSO, as determined by the level of care selected by Customer, will respond to reports of Error conditions brought to GREENLIGHT’s attention by Customer. GREENLIGHT will use commercially reasonable efforts to (a) provide Customer with a Fix to such Error, and (b) to correct such Error in a future New Release. Initial response times for Priority 2 errors will be within 8 hours during normal business hours. Greenlight will use commercially reasonable efforts to develop a fix as soon as possible. Greenlight will also provide an update every 8 hours during the normal business hours on the resolution.

Priority 2 Errors. A member of the TSO, as determined by the level of care selected by Customer, will respond to reports of Error conditions brought to GREENLIGHT’s attention by Customer▇▇▇▇▇▇▇▇. GREENLIGHT will use commercially reasonable efforts to (a) provide Customer with a Fix to such Error, and (b) to correct such Error in a future New Release. Initial response times for Priority 2 errors will be within 8 hours during normal business hours. Greenlight will use commercially reasonable efforts to develop a fix as soon as possible. Greenlight will also provide an update every 8 hours during the normal business hours on the resolution.