PRINCIPAL POINTS. The objectives of the Service Levels are to: ensure that the Services are of a consistently high quality and meet the requirements of the Customer; provide a mechanism whereby the Customer can attain meaningful recognition of inconvenience and/or loss resulting from the Supplier’s failure to deliver the level of service for which it has contracted to deliver; and incentivise the Supplier to comply with and to expeditiously remedy any failure to comply with the Service Levels.
Appears in 7 contracts
Sources: Call Off Contract, Call Off Terms for Services, Call Off Contract
PRINCIPAL POINTS. The objectives of the Service Levels are to: ensure that the Services Goods and delivery of purchased Goods are of a consistently high quality and meet the requirements of the Customer; provide a mechanism whereby the Customer can attain meaningful recognition of inconvenience and/or loss resulting from the Supplier’s failure to deliver the level of service for which it has contracted to deliver; and incentivise the Supplier to comply with and to expeditiously remedy any failure to comply with the Service Levels.
Appears in 1 contract
Sources: Call Off Order Form
PRINCIPAL POINTS. The objectives of the Service Levels are to: ensure that the Goods and/or Services are of a consistently high quality Standard and meet the technical requirements of the CustomerCouncil; provide a mechanism whereby the Customer Council can attain meaningful recognition of inconvenience and/or loss resulting from the Supplier’s failure to deliver the level of service Service for which it has contracted to deliver; and incentivise the Supplier to comply with and to expeditiously remedy any failure to comply with the Service Levelsprovide.
Appears in 1 contract
Sources: Contract for the Provision of Goods and/or Services