Preservation & Installation Sample Clauses

Preservation & Installation. Depending on the incident, Xcitium may review the customer configuration, logs collected, any prior incident results exported, Xcitium might require installing AEP and EDR agents for the limited use of IR Services, and network sensor installed on customer network as needed. Additional forensics collection tools may be used as needed. Similarly, Xcitium RMM and access, in general, should be granted to analysts. Data will be retained following best practices. Should any additional data be relevant and needed for IR Services, Xcitium will request such and Customer shall be solely responsible to facilitate the collection, preservation, and provision of that additional data toXcitium.