Premium Support. Company shall provide premium support to Customers as an optional service at additional cost. Premium support includes access to the Company’s technical support around the clock, 24 hours a day, 365 days a year. It also includes a dedicated Slack channel for realtime collaboration with Company’s technical support staff. Premium support also provides the benefit of expedited response times. Unless set forth in the Agreement, premium support is not included.
Appears in 4 contracts
Sources: Software as a Service Agreement, Software as a Service Agreement, Software as a Service Agreement