Premium IT Clause Samples

Premium IT. Marco’s Premium IT (“PIT”) is for the purchase of access to monthly blocks of Premium IT Service time as described below (“Premium IT Service.”) • Client agrees to pay Marco the monthly amount listed on Marco’s Schedule of Products (“SOP”) for PIT (“Monthly Funds”). • During any PIT Term or Renewal Term, defined below, any unused portion of the Monthly Funds will be carried over for use in the twelve (12) consecutive months following the month in which they are paid. Monthly Funds carried over will be forfeited if unused after 12 months (“Carryover Period”). • Payments for access to the Premium IT Service are billed at Marco’s then current prevailing rates (in minimum increments of 15 minutes) and are deducted from the Monthly Funds balance upon completion of the service. • If the completed service exceeds the Monthly Funds balance, the overage will be billed to Client at Marco’s then current rates (in minimum increments of 15-minutes). • If service is performed after Marco’s normal hours (8:00 a.m. – 5:00 p.m. CST Monday – Friday) or on Marco recognized holidays, then after-hour rates will apply. • All services available under PIT are time and material only. PIT cannot be used for fixed bid labor projects. • Premium IT Service may only be used for IT/AV/Voice professional services and excludes items such as parts; hardware and other equipment; software; copier/printer maintenance services, and managed print services. • Client agrees to provide documentation concerning its systems, technical environment, and any needed access thereto as reasonably requested by Marco for the provision of the services. If Client cannot provide the requested documentation, Marco is authorized to use available Monthly Funds for or shall ▇▇▇▇ Client at its prevailing rates for time spent collecting and documenting the requested information. o Consulting or design services for IT, AV, etc. projects o Documentation, assessments, proactive maintenance o Data Networking Services – Services for technologies by Cisco, Microsoft, VMware, etc. o Repair, Installation, Support and Project management • If Client cancels a scheduled appointment less than one business day from the start of a scheduled appointment, Client agrees that Marco may deduct one hour from the Monthly Funds or ▇▇▇▇ Client both at Marco’s then prevailing rates.