Post-Emergency. i. Follow up with high risk members to ensure safety and identify additional behavioral or medical needs, or Unmet Health-Related Resource Needs; and ii. Offer extended service line hours with staff available and trained to answer and triage calls, including disaster or emergency-related queries.
Appears in 2 contracts
Sources: Prepaid Health Plan Services Contract, Prepaid Health Plan Services Contract
Post-Emergency. i. Follow up with high risk members to ensure safety and identify additional behavioral or medical needs, or Unmet Health-Related Resource Needs; and
ii. Offer extended service line hours with staff available and trained to answer and triage calls, including disaster or emergency-related queries.
Appears in 1 contract