Portal Support Sample Clauses
The Portal Support clause defines the obligations and responsibilities related to providing technical assistance and maintenance for an online portal or platform. Typically, this clause outlines the scope of support services, such as troubleshooting, user guidance, and system updates, and may specify response times or channels for support requests. Its core practical function is to ensure that users have reliable access to help and resources, thereby minimizing downtime and resolving issues efficiently.
Portal Support. Portal support services will be available 100% of the time on each workday between 08:00a.m and 5:00p.m. Coverage during other periods will be provided as identified below. Liaison support services with Portal Operations supplied by ITD at the MITC are available 100% of the time each workday. All feedback comments and questions received from the public as well as internal sources will be tracked and forwarded to the appropriate agency contact. Agency Liaisons requesting services for posting content in the HHS/▇▇▇▇.▇▇▇ Portal should complete a “Content Submission request form,” attach content and e-mail to HHS WEB Services mailbox at ▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇.▇▇.▇▇. Content Submission forms can be found at ▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇▇▇.▇▇▇▇▇.▇▇.▇▇/eohhs/eohhs_web_intranet.htm. All requests must comply with the stated legal statutes and internal policies set forth by ▇▇▇▇.▇▇▇ and HHS with regard to ADA Compliance and all other relevant content development guidelines. Normal Business Day 8:00 AM to 5:00 PM Monday thru Friday. Holiday Coverage None On Call could be utilized if funding exists Off-Hours(Non-business hours, and weekends) Coverage On Call Coverage will be provided only for HHS Statewide emergencies Inclement Weather Coverage 8:00 AM to 5:00 PM Monday thru Friday. Skeleton staffing will be available if possible. The table below identifies specific responsibilities and availability for various services related to the HHS Portal Support. Standard Portal Service Includes: • Content update availability • Ensures integrity of Info Architecture • Liaise with ITD for Portal availability/performance • Usage statistics furnished on request • Public Feedback referrals Normal Business Hours as described above. Portal availability 24/7 Compliance with HHS & ITD standards.; Timely notice of malfunctions or defects in the environment. Timely removal of broken links, orphan files, or non-compliant content formats Agency Liaison Administration Portal Team availability for: • Answering Questions • Presentations to agency SMEs • Creating Feature Stories Normal Business Hours as described above Agency appoints a Portal Liaison to work with agency content creators and provide single point of contact for Portal Team Consulting and Training Respond to requests for consultations about content creation, information architecture re-design, agency communications strategies Normal Business Hours as described above Agency appoints a Portal Liaison to work with agency content creators a...
Portal Support. In event DynTek ceases to conduct business or is unable to provide ongoing access to the portal due to financial constraints or other factors, CST is hereby granted the perpetual right to receive, use and operate the portal server application and intellectual property rights as necessary for the limited purpose of operating the portal in support of the licenses purchased under the Sale Agreement.
Portal Support. The portal application is supported during normal business hours. System user understands that portal issues occurring outside of normal business hours will be addressed by IT the following business day, during normal business hours.
Portal Support. 13.1 RBWM IT Services must be contacted if support is required or problems arise when using RBWM Portals. Examples include being unable to Login; being unable to use the authentication token; or not being able to access applications on the Portal. Information Technology Services Royal Borough of Windsor and Maidenhead Town Hall, St. Ives Road, Maidenhead SL6 1RF Tel. ▇▇▇▇▇ ▇▇▇▇▇▇. • Supplier and Third-Party IT Acceptable Usage Policy • Reporting security incidents policy. • The Computer Misuse Act 1990. • UK Data Protection Act 2018. • Human Rights Act 1998. • The Freedom of Information Act 2000. • Information Security Management Standard ISO/IEC 27001:2013. • NIST SP800-63.3 standards Document Name Secure Portal Access Agreement Document Author ▇▇▇▇▇ ▇▇▇▇▇▇ Document owner ▇▇▇▇▇ ▇▇▇▇▇ Accessibility File location Destruction date How this document was created Version 1 18/10/2010 ▇▇▇▇▇ ▇▇▇▇▇▇ Version 2 23/10/2014 ▇▇▇▇▇ ▇▇▇▇▇▇ Version 3 25/06/2020 ▇▇▇▇▇ ▇▇▇▇▇▇ Circulation restrictions Review date 25/06/2021
Portal Support