Policy and Procedures Manual Delivery and Content Sample Clauses

The "Policy and Procedures Manual Delivery and Content" clause requires one party, typically the employer or service provider, to furnish the other party with a comprehensive manual outlining relevant policies and procedures. This manual may include guidelines on workplace conduct, safety protocols, reporting requirements, and operational standards, and is usually delivered at the start of the contractual relationship or upon request. The core function of this clause is to ensure that all parties are informed of the rules and expectations governing their conduct, thereby promoting consistency, compliance, and reducing the risk of misunderstandings or disputes.

Policy and Procedures Manual Delivery and Content. Supplier shall deliver to VITA for its review, comment and written approval (i) a reasonably complete draft of the Policy and Procedures Manual within thirty (30) days after the Effective Date, and (ii) a final draft of the Policy and Procedures Manual within sixty (60) days after the Effective Date. VITA shall have at least fifteen (15) Business Days to review each draft Policy and Procedures Manual and provide Supplier with comments and revisions. Supplier shall then incorporate any comments or changes of VITA into the Policy and Procedures Manual and shall deliver a final revised version to VITA within fifteen (15) Business Days of its receipt of such comments and changes for VITA’s final written approval. (i) the procedures for Customer/Supplier interaction and communication, including: (A) call lists; (B) procedures for (and limits on) direct communication by Supplier with Customer personnel; (C) problem management and escalation procedures;

View Similar (3)

Policy and Procedures Manual Delivery and Content. Supplier shall deliver to DMAS for its review, comment and written approval (i) a reasonably complete draft of the Policy and Procedures Manual within 6 weeks after the Effective Date, and (ii) a final draft of the Policy and Procedures Manual within 12 weeks after the Effective Date. DMAS shall have at least fifteen (15) Business Days to review each draft Policy and Procedures Manual and provide Supplier with comments and revisions. Supplier shall then incorporate any comments or changes of DMAS into the Policy and Procedures Manual and shall deliver a final revised version to DMAS within fifteen (15) Business Days of its receipt of such comments and changes for DMAS’s final written approval. At a minimum, the Policy and Procedures Manual shall include: the procedures for Business Partner and Customer/Supplier interaction and communication, including: (A) call lists; (B) procedures for (and limits on) direct communication by Integrated Supplier with Business Partner and Customer personnel; (C) problem management and escalation procedures; (D) priority and project procedures; (E) Acceptance testing and procedures; (F) quality assurance processes and procedures and internal controls; (G) the Project formation and approval process; (H) a schedule, format and required attendees for meetings regarding performance reporting, account relationship management, issues management, risk management, request management and financial management; (I) Change Control Procedures; and (J) Disaster Recovery/Business Continuity plans; the root cause analysis process; and practices, policies and procedures addressing any other issues and matters as DMAS shall require. Supplier shall incorporate DMAS’s then current policies and procedures in the Policy and Procedures Manual.

Filter & Search

Parent Clauses