PHONE, WEB, E-MAIL SUPPORT Clause Samples
PHONE, WEB, E-MAIL SUPPORT. All 3 services will be available. (Note: Phone support will be frontline Japanese support as rapidly as Linuxcare can staff its Japanese office, in the meantime it is agreed that DTT'S and Linuxcare will work together to provide a viable short term solution.)
PHONE, WEB, E-MAIL SUPPORT. Telephone, World Wide Web, and e-mail support services will be available during the hours set forth above. Telephone support will be provided in the Japanese language support subject to Linuxcare's ability (using commercially reasonable efforts) to staff its Japanese office with trained personnel. NES and Linuxcare will cooperate, with each providing assistance and each at their own respective cost, to provide Japanese telephone support until such time as Linuxcare is able to appropriately staff its Japanese office with trained personnel. Linuxcare's shall have the right to use existing Japanese speaking staff based in its San Francisco office to fulfill its obligations under this Section 3.1.4.