PayPal's Seller Protection Program. What’s eligible If you sell something to a buyer and the transaction is later disputed or reversed under Refunds, Reversals, or Chargebacks, you may be eligible for reimbursement under PayPal’s Seller Protection program. When it applies, PayPal’s Seller Protection program entitles you to retain the full purchase amount and we will waive any related chargeback fees paid (for debit and credit card-funded transactions). There is no limit on the number of payments for which you can receive coverage. By accessing the transaction details page in your PayPal account you can determine whether or not your transaction is eligible for protection under this program. PayPal’s Seller Protection program may apply when a buyer claims that: They did not authorize, or benefit from, funds sent from their PayPal account (referred to as an “Unauthorized Transaction” claim); or They didn’t receive the item from you (referred to as an “Item Not Received” claim). PayPal’s Seller Protection program may also apply when a transaction is reversed because of a successful chargeback by a buyer or when a bank funded payment is reversed by the buyer’s bank. This section describes PayPal’s Seller Protection program as it applies to you, but you should also be familiar with the Impact of various purchase protection processes on sellers.
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Sources: User Agreement, User Agreement, User Agreement