Payment difficulties. 15.1 If you are experiencing payment difficulty, we will provide you with information about: (a) Our flexible payment arrangements; (b) Our residential customer hardship policy; (c) Government concessions; and (d) Independent financial and other relevant counselling services.
Appears in 7 contracts
Sources: Standard Customer Sales Contract, Sales Contract, Customer Sale Contract
Payment difficulties. 15.1 If you are experiencing payment difficulty, we will provide you with information about:
(a) Our flexible payment arrangements;
(b) Our residential customer hardship policyHardship Policy;
(c) Government concessions; and
(d) Independent financial and other relevant counselling services.
Appears in 2 contracts
Sources: Customer Sale Contract, Customer Sale Contract
Payment difficulties. 15.1 If you are experiencing payment difficulty, we will provide you with information about:
(a) Our flexible payment arrangements;
(b) Our residential customer hardship policyHardship Policy;
(c) Government concessions; and
(d) Independent financial and other relevant counselling services.
Appears in 1 contract
Sources: Customer Sale Contract
Payment difficulties. 15.1 14.1 If you are experiencing payment difficulty, we will provide you with information about:
(a) Our flexible payment arrangements;
(b) Our residential customer hardship policyHardship Policy;
(c) Government concessions; and
(d) Independent financial and other relevant counselling services.
Appears in 1 contract
Sources: Customer Sale Contract