Payment Devices Sample Clauses

Payment Devices. Institution must obtain P2PE payment device(s) from Company’s vendor/distributor. Company will order the number of devices Institution requests directly from vendor/distributor on behalf of the Institution. Vendor/distributor will invoice the Institution directly for the device costs, and Institution will pay vendor/distributor directly, plus shipping and handling; the per device price includes key injection fee. The following sets forth service levels that Nelnet Business Solutions, Inc. (“Company”) will provide to College of Lake County (“Institution”) in connection with hosted business services. Capitalized terms not defined in this Service Level Agreement (“SLA”) are defined in the Professional Services Agreement (“Agreement”) between Company and Institution. The Company will provide all End Users access to the System greater than or equal to 99% of the time during each calendar month of the Term (“Service Availability Guarantee”). Service Availability consists of the number of minutes in a month that the System was available less unavailable minutes due to an Unplanned Outage. An “Unplanned Outage” is defined as any Priority 1 event reported by the Institution, as defined under “Technical Support Availability” below. The duration of an Unplanned Outage will be calculated from the date and time that the Company detects the issue or the Company’s support center acknowledges receipt of an error report from the Institution, and will end when the Company notifies the Institution of issue resolution. If the Company provides 98.9% Availability or less during a month in the Term, the Company will refund five percent (5%) of the monthly hosting fee for each affected product for such month to the Institution. If the Company provides 98% Availability or less during a month of the Term, the Company will refund ten percent (10%) of the monthly hosting fee for each affected product for such month to the Institution. In the event of an Unplanned Outage, the Company will calculate the appropriate refund and apply the amount as a credit to the Institution’s billed charges for each affected product in the invoice period in which the outage occurred. For purposes of this SLA, “Availability” will mean access to the System without substantial degradation to the System services, such that the services are not essentially unavailable to End Users as a result of unreasonable response times. The determination of “Availability” will not include scheduled maintenance windows, n...