PAY QUERIES Clause Samples

PAY QUERIES. The employer is committed to responding to employee payroll queries in a timely fashion and where possible, will make any necessary pay adjustments in the next available pay or a manual (off pay cycle) payment where required by the employee. Where an employee has an issue regarding their pay, they are required to state their query clearly in writing using the payroll query process. The employer will respond to acknowledge receipt of the pay query no later than 72 hours from when the query was submitted. Where the employee does not agree with the pay query outcome, the employee is to arrange a meeting via their manager with the payroll team. Should the employee not receive or continue to dispute the response, the employee is able escalate their claim utilising the disputes procedure in this Agreement, by submitting the query in writing with any relevant documents to their manager.

PAY QUERIES. 25.1 In the event that the Board or any employee finds an error in pay in respect to hours worked, rate of pay, overtime, holiday pay, etc., the Board or the employee finding the error shall report the error to the other party within thirty (30) calendar days from the date that the error was discovered. 25.2 Where an error has caused an employee to be over or under compensated, a retroactive adjustment shall be made for no more than thirty (30) calendar days from the date that the error was detected. 25.3 An employee whose timesheet has been amended by the Supervisor will be notified of the change.