Common use of P4 – Priority 4 Problems Clause in Contracts

P4 – Priority 4 Problems. Pulse Secure shall use commercially reasonable efforts to work with End User during Pulse Secure Normal Business Hours to provide information or assistance as requested. Pulse Secure will use all commercially reasonable efforts to provide a Work-Around, Problem Resolution or other requested assistance within 90 calendar days of a Priority 4 Problem being reported to Pulse Secure by End User. Pulse Secure, its affiliates or other authorized third parties, shall, in accordance with the priority of the Problem set forth herein, use commercially reasonable efforts to resolve such Problem within the aforementioned Resolution Times. Resolution Times represent targets only and shall in no way be considered a guaranteed Resolution Time. The Parties acknowledge the potentially idiosyncratic nature of any Problem and agree that any sporadic failure to meet targeted times shall not constitute a breach of Pulse Secure’s obligations under this Agreement.