Common use of P2 – Priority 2 Problems Clause in Contracts

P2 – Priority 2 Problems. If the Problem is classified as a Priority 2 Problem, Pulse Secure and End User shall work full-time during Normal Business Hours (extending to 24 hours per day as needed), and shall use all commercially reasonable efforts, until a Work-Around or Problem Resolution is successfully implemented. If a Problem Resolution is successfully implemented, but such Problem Resolution cannot be deployed in a System operating in End User's network without affecting service or operation, Pulse Secure shall use commercially reasonable efforts to provide End User with a Work-Around. Subject to the preceding sentence, Pulse Secure will use all commercially reasonable efforts to provide a Work-Around or Problem Resolution within 5 calendar days of a Priority 2 Problem being reported to Pulse Secure by End User.