Common use of P2 – Priority 2 Problems Clause in Contracts

P2 – Priority 2 Problems. If the problem is classified as a Priority 2 Problem, Juniper Networks and End User shall work full-time during normal business hours (extending to 24 hours per day as needed), and shall use all commercially reasonable efforts, until a Work Around or Problem Resolution is successfully implemented. If a Problem Resolution is successfully implemented, but such Problem Resolution cannot be deployed in a Product operating in End User's network without affecting service or operation, Juniper Networks shall use commercially reasonable efforts to provide End User with a Work Around. Subject to the preceding sentence, Juniper Networks will use all commercially reasonable efforts to provide a Work Around or Problem Resolution within 5 calendar days of a Priority 2 Problem being reported to Juniper Networks by End User.

Appears in 2 contracts

Sources: Juniper License Terms and Conditions, End User Support Agreement

P2 – Priority 2 Problems. If the problem is classified as a Priority 2 Problem, Juniper Networks and End User Customer shall work full-time during normal business hours (extending to 24 hours per day as needed), and shall use all commercially reasonable efforts, until a Work Around or Problem Resolution is successfully implemented. If a Problem Resolution is successfully implemented, but such Problem Resolution cannot be deployed in a Product System operating in End UserCustomer's network without affecting service or operation, Juniper Networks shall use commercially reasonable efforts to provide End User Customer with a Work Around. Subject to the preceding sentence, Juniper Networks will use all commercially reasonable efforts to provide a Work Around or Problem Resolution within 5 calendar days of a Priority 2 Problem being reported to Juniper Networks by End UserCustomer.

Appears in 1 contract

Sources: End User Support Agreement