Other Service Levels Clause Samples
Other Service Levels. The Hosting System and its operation shall meet all other applicable Service Levels set out in Section 24 of the Contract (entitled "Service Levels and Service Level Credits") and in Schedule 6 to the Contract, governing Service Levels.
Other Service Levels. The following Service Level’s represent LS&Co.’s expectation of service delivery process time limits. Specific details of how these will be managed and reported will be determined as part of knowledge acquisition and transition
Other Service Levels. No Although the majority of calls into CenturyLink’s NOC’s are answered within 20 seconds, there is no credit available for missed response times. Time-to-Restore credits are covered under “network availability” in the attached SLA’s.
Other Service Levels. Service Levels that are not Critical Service Levels are nevertheless viewed as important to measuring the efficiency and effectiveness of Supplier’s relationship and evaluating Supplier’s performance relative to LS&Co.’s expectations and historical accomplishments. Supplier’s performance of the other Service Levels will be taken into account by LS&Co. in the evaluation of LS&Co.’s other rights under the Agreement. For clarity, such Service Levels shall not result in a Service Level Credit.
Other Service Levels. The following Service Level requirements are provided for Customer Service/Network Operations Center (NOC) responsiveness. All metrics are measured and calculated over a calendar month period. State the Supplier’s compliance with these metrics in the Comply (Yes/No) box below the table and note any exceptions. Response time for a) acknowledgement of service interruption/restoration requests after notification from an Authorized User and b) providing a status report. The status report must include a description of the failure and an estimated time to restore services 24 x 7 x365 Response within 1 hour for 95% of the requests 0.5% of the total Monthly Recurring Charge (MRC) for all VITA sites monitored by the NOC Time-to-Restore after notification of an interruption/restoration request by an Authorized User for services not specified in Sections 1-5 above (remote or on-site) 24 x 7 x365 4 hours 20% of the applicable Monthly Recurring Charges including the MRCs for local access
Other Service Levels. 17 III. CRITICAL DELIVERABLES:...............................................18 A. Policy and Procedure Manual Draft:...................................18