ORIGIN SERVICES Clause Samples

ORIGIN SERVICES. 2.0.1 ERS will confirm the booking in writing to you and advise the type of packing authorized for each shipment mode e.g. Export packing, Blanket wrap, LCL Air and FCL 2.0.2 You will confirm back to ERS receipt of the order within 1 working day 2.0.3 You will contact the transferee within 1 working day to set pack and load dates, and you will confirm these to ERS. Please advise ERS of any changes in pack and load dates as soon as known 2.0.4 You will confirm with the transferee that the items as viewed during the survey remain the same; if any differences exist ERS must be notified immediately with a list of changes 2.0.5 You will check any Restricted Items lists (by country or account) prior to packing, reconfirm these with the transferee and ensure restricted items are not packed 2.0.6 If approved, you will arrange pre delivery of packing materials upon request 2.0.7 Do not discuss transit times, sailing or flight information with the transferee unless authorized by ERS to do so 2.0.8 You will confirm the move schedule with crew arrival times to the transferee 1 business day prior to service. You will also provide an anticipated guide to crew finishing / departure times at the residence, and when the packing and loading is expected to be completed 2.0.9 You will ensure that all necessary export documents have been received from the transferee and advise ERS immediately if there are any problems obtaining these 2.0.10 In the event that the inclusion of additional items in the shipment results in a change of cost or shipping mode ERS should be informed immediately so we can advise the transferee 2.0.11 Any changes in cost, payment responsibility and / or mode will be discussed between ERS and the transferee / account. You must await the go ahead from ERS before forwarding the move and the shipment must therefore be held at warehouse pending a decision 2.0.12 Any cost to access the shipment to remove or add items based on any modification or change in mode or contents of the shipment will be communicated to ERS before taking any further action. Any applicable fees will be invoiced or collected as instructed by ERS 2.0.13 All crews must have a digital camera for recording access issues, existing damage etc. Two clear pictures must be taken of any trailer or FCL loads prior to sealing and locking the trailer or container.

ORIGIN SERVICES. 6.1.1. Survey a) Contact the transferee within one working day of our initiation to schedule a pre-move survey. The date/time of survey should be confirmed to the transferee and to Bournes in writing. b) Inform ▇▇▇▇▇▇▇ immediately if there are any problems in contacting the transferee or any delays in arranging or completing the survey. c) Submit your survey report and pricing to us within 24 hours of the pre-move survey date unless otherwise agreed. This must as a minimum include: i. Volume of consignment and descriptive inventory list ii. List/description of any non-standard items, additional packing requirements (including crates and the required dimensions or export packing) or non-standard services identified by the surveyor or requested by the transferee (including dismantling/re-assembly) iii. Information on access to the property and any special equipment / resources required. iv. A full outline of expected costs and time lines. d) A +/- 10% degree of accuracy is required for all pre-move surveys. e) Unless agreed in advance all surveys should be performed at no cost to Bournes. f) Surveyors should inform transferees if any items included in their shipment are restricted or prohibited and should inform ▇▇▇▇▇▇▇ immediately if any are to be included so that the appropriate guidance can be given or appropriate licenses/permits obtained.

ORIGIN SERVICES. Origin agrees to use commercially reasonable efforts to provide the software Subscription Services and Professional Services, (Services) to Customer as detailed in an Order Form. An Order Form may incorporate one or more SOW, each of which are herein incorporated by reference. Customer understands that Origin’s performance may be dependent, in part, on Customer’s actions. Accordingly, Customer will provide Origin with the items and assistance specified in the applicable Order Form in a timely manner as defined in the Order Form. As defined in the Order Form, dates or time periods relevant to performance by Origin shall be appropriately and equitably extended to account for any delay in the provision by Customer of any such items or assistance to the extent any such delays affect Origin’s ability to perform in accordance with the schedule set forth in the applicable Order Form. Any Subscription Services provided are supported as detailed in the information security exhibit attached hereto as Exhibit A and the service level agreement attached hereto as Exhibit B, which are attached hereto and incorporated herein.

ORIGIN SERVICES. ORIGIN INSTRUCTIONS PACKING SPECIFICATIONS