Ordering Support Sample Clauses
The "Ordering Support" clause defines the obligations and procedures related to how support services can be requested and initiated under the agreement. Typically, this clause outlines the process for placing support orders, such as specifying required documentation, communication channels, or approval steps. For example, it may require that all support requests be submitted through a designated portal or that certain information be provided to validate the request. The core function of this clause is to ensure a clear, standardized process for obtaining support, thereby reducing confusion and streamlining service delivery.
Ordering Support. 2.4.1. Contractor shall provide the State and each Purchasing Entity with the contact information for the individual or individuals within Contractor’s organization who are assigned to handle questions and resolve problems that Purchasing Entity may have in relation to the Work or an Order.
2.4.1.1. Contractor shall make personnel available from 8:00 a.m. to 5:00 p.m. Mountain Time, as adjusted for daylight savings time, at a minimum, each Business Day as necessary to handle questions and resolve problems received by Contractor.
2.4.1.2. Contractor shall make all of these individuals available by phone (both through a local number and a toll-free number), fax and email at all times that the individual is available to handle questions and resolve problems received by Contractor.
2.4.1.3. Contractor shall provide all of these individuals with the ability to access the account information and other information relating to the State or Purchasing Entities to be able to respond to questions and resolve problems relating to any Order, including, without limitation, the status of Orders, delivery, back-orders, pricing, discounts, product availability, product information, and accounts and billing.
2.4.2. Contractor shall provide all training to Purchasing Entities necessary for those Purchasing Entities to place Orders and properly use the Goods and Services, as requested by Ordering Entities.
2.4.2.1. Training on placing Orders shall include, without limitation, training on aspects of ordering, online ordering, product delivery, product returns, and Contractor’s customer service processes, as requested by the Purchasing Entity.
2.4.2.2. Training on properly using the Goods and Services shall include, without limitation, training and providing information on energy efficiency of Goods, new features, opportunities for manufacturer/certified set up and training, Environmentally Preferable Products, and other services or options that are offered or available related to the Goods and Services, as requested by the Purchasing Entity.
Ordering Support i. Contractor shall provide the State and each Purchasing Entity with the contact information for the individual or individuals within Contractor’s organization who are assigned to handle questions and resolve problems that Purchasing Entity may have in relation to the Work or an Order.
a. Contractor shall make personnel available from 8:00 a.m. to 5:00 p.m. Mountain Time, as adjusted for daylight savings time, at a minimum, each Business Day as necessary to handle questions and resolve problems received by Contractor.
b. Contractor shall make all of these individuals available by phone (both through a local number and a toll-free number), fax and email at all times that the individual is available to handle questions and resolve problems received by Contractor.
c. Contractor shall provide all of these individuals with the ability to access the account information and other information relating to the State or Purchasing Entities to be able to respond to questions and resolve problems relating to any Order, including, without limitation, the status of Orders, delivery, back-orders, pricing, discounts, product availability, product information, and accounts and billing.
ii. Contractor shall provide all training to Purchasing Entities necessary for those Purchasing Entities to place Orders and properly use the Goods and Services, as requested by Ordering Entities.
iii. Training on placing Orders shall include, without limitation, training on aspects of ordering, online ordering, product delivery, product returns, and Contractor’s customer service processes, as requested by the Purchasing Entity.
a. Training on properly using the Goods and Services shall include, without limitation, training and providing information on energy efficiency of Goods, new features, opportunities for manufacturer/certified set up and training, Environmentally Preferable Products, and other services or options that are offered or available related to the Goods and Services, as requested by the Purchasing Entity.
Ordering Support. 2.5.1. Contractor shall provide the State and each Purchasing Entity with the contact information for the individual or individuals within Contractor’s organization who are assigned to handle questions and resolve problems that Purchasing Entity may have in relation to the Work or an Order. This includes, but is not limited to, technical assistance regarding the installation or operation of the Equipment.
2.5.2. Contractor shall make personnel available from 8:00 a.m. to 5:00 p.m. Mountain Time, as adjusted for daylight savings time, at a minimum, each Business Day as necessary to handle questions from Purchasing Entities and resolve problems.
2.5.3. Contractor shall make all of these individuals available by phone (both through a local number and a toll-free number), fax and email at all times that the individual is available to handle questions and resolve problems received by Contractor.
2.5.4. Contractor shall provide all of these individuals with the ability to access the account information and other information relating to the State or Purchasing Entities to be able to respond to questions and resolve problems relating to any Order, including, without limitation, the status of Orders, delivery, back-orders, pricing, discounts, product availability, product information, and accounts and billing.
2.5.5. Contractor shall provide all training to Purchasing Entities necessary for those Purchasing Entities to place Orders and properly use the Goods and Services.
2.5.6. Training on placing Orders shall include, without limitation, training on aspects of ordering, online ordering, product delivery, product returns, and Contractor’s customer service processes, as requested by the Purchasing Entity.
Ordering Support. Authorized User may order Support:
1. at the time of Product purchase, or prior to installation of Products for which Support is being purchased, for a fixed term (may be referred to as “HP Care Pack”);
2. after the time of Product purchase, for either a fixed term or an initial term that may be renewed (may be referred to as “HP Contractual Services”);
3. on a per-event basis; or
4. at any time, when agreed non standard Support has been offered by HP to the Authorized User according to a purchase order and a Statement of Work (also known as “Custom Support”) or as otherwise offered by HP. Authorized User may order HP support from HP, an HP Authorized Business Partner or an Authorized Reseller provided the appropriate Authorized User’s procurement procedures and processes have occurred.
Ordering Support. Contractor(s) shall provide and maintain a toll free number and/or website for Eligible Agency use. Failure to maintain this service may be cause for cancellation of the contract.