Order Completeness Clause Samples
Order Completeness. Fill - The Contractor shall maintain an order fill rate of 95% or greater. Order fill rate is defined as a number of items on an order filled completely as ordered divided by to the total number of lines on an order. The contractor shall submit to the Department this monthly service level agreement report in Microsoft Excel that details the order fill rate. Specifically, the report shall include Number of orders with order fill rate of more than 95% divided by total number of orders.
Order Completeness. Order fill rate shall be maintained at 90% or greater for each order. Order fill rate is defined as the number of line items on an order filled completely as ordered divided by the total number of line items on that order. P&C reserves the right to request an ad hoc report from the contractor to monitor order completeness. Each order delivered shall have a packing slip enclosed. The packing slip shall clearly show the purchase order number (or order date if PO number not shown on order), user entity name, location of delivery, items ordered, unit of measure, items enclosed, and identify any items on backorder. Backorders by the contractor shall be filled within five (5) business days of original order. The contractor shall provide the following information about pending backorder(s) if requested by the user: item name, product ID, reason for shortage, and plan of action.