Oracle Support. This Service Level is specifically available for the Oracle RDBMS Licensing from Computrition directly. The Service Level provides County with Oracle RDBMS Product Updates along with Oracle Break/Fix Oracle Support. Under Contractor’s Application Specific Licensing for Oracle RDBMS, Contractor provides the first line of support for Break/fix issues with Oracle. When necessary, Contractor will escalate Break/Fix issues to Oracle support at their discretion. • Telephone Break/Fix Support during standard support hours shall be provided via a toll- free 800 telephone number to the County from 6:00 a.m. to 6:00 p.m. (Pacific Time), Monday through Friday, except for Thanksgiving Day (USA, Christmas Day, New Year’s Day and July 4th.
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Sources: Automated Food Service System Software Maintenance and Support Agreement
Oracle Support. This Service Level is specifically available for the Application Specific Oracle RDBMS Licensing from Computrition directly. The Service Level provides County with Oracle RDBMS Product Updates along with Oracle Break/Fix Oracle Support. Under Contractor’s Application Specific Licensing for Oracle RDBMS, Contractor provides the first line of support for Break/fix issues with Oracle. When necessary, Contractor will escalate Break/Fix issues to Oracle support at their discretion. • Telephone Break/Fix Support during standard support hours shall be provided via a toll- toll-free 800 telephone number to the County from 6:00 a.m. to 6:00 p.m. (Pacific Time), Monday through Friday, except for Thanksgiving Day (USA, Christmas Day, New Year’s Day and July 4th.
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