Oracle Cloud Services Clause Samples

Oracle Cloud Services. Oracle warrants that during the Services Period, Oracle will perform Services using commercially reasonable care and skill in all material respects as described in the Service Specifications. If the Services provided to You were not performed as warranted, You must promptly provide written notice to Oracle that describes the deficiency in the Services (including, as applicable, the service request number notifying Oracle of the deficiency in the Services). We manage our customer engagements using NetSuite’s ERP and CRM applications. NetSuite CRM provides us complete customer lifecycle management from marketing automation, opportunity management, order management and customer service. NetSuite CRM delivers a real-time 360-degree view of our customers experience from initial lead generation and opportunity creation through order processing management, support renewals and ongoing service. NetSuite ERP runs all our critical back-office operations and financial business processes including accounting, inventory and supply chain and order management. Our account managers create account information starting with initial point of customer contact. During the initial lead phase, we capture account contact information, project overview and existing product information. As a transaction progresses from a lead to an opportunity, we input itemized Oracle technology information, scope of any services, pricing, and any associated contract fees. When we receive an order, our sales team uploads all relevant documents related to the order including the customer purchase order, customer quote and any necessary Oracle approvals. Once completed, our sales team creates a sales order which automatically triggers our accounting department to review and initiate a purchase order to Oracle and any other necessary third-party Service Delivery Partners. Once reviewed and validated by the accounting department, we draft the Mythics purchase order to Oracle along with an Oracle-required Ordering Document. For non-standard transactions, our sales team attaches the applicable Oracle Ordering Document to the opportunity. Once finalized, NetSuite triggers an automated review process requiring our sales team, customer contracts, partner contracts, and, if necessary, executive management to review for accuracy as well as Oracle order and contract vehicle compliance. After all required teams have reviewed and approved an order, our accounting team submits the order to Oracle for processing. ...

Oracle Cloud Services if the Contract calls for the supply of Oracle Cloud Services by Symatrix then the following terms shall apply: a) Oracle or its licensors retain all ownership and intellectual property rights in and to the Oracle Cloud Services, including Oracle programs and ancillary software, and derivative works thereof, and to anything developed or delivered by or on behalf of Oracle. b) Rights to use Oracle Cloud Services are granted to the Customer subject to the conditions and limitations set out in: i) the Oracle Cloud Services Agreement between the Customer and Oracle; and ii) the Software Licensing SOW attached to this Agreement. c) The Customer assigns to Symatrix the rights set out in the Oracle Cloud Services Agreement as required for the provision of the Services subject to the limitations of time, scope and usage rights and all other terms and conditions set out or referred to therein.