Optional Support Services. In addition to the support described above, SherWeb also offers custom contracts for different types of support programs; please contact Your SherWeb sales representative for details. Additionally, several support offerings are available on an as-needed basis, with discrete pricing for each service. For advanced customization features (such as application development, design, etc.) or for data migration services from existing in-house applications running at Your site, SherWeb will work on a project basis. SherWeb will provide a statement of work, including a price quotation, prior to undertaking such a project. SherWeb is committed to providing You with quality Services. To support this commitment, SherWeb observes the following schedule of penalties for certain failures to comply with this SLA.
Appears in 3 contracts
Sources: Service Level Agreement, Service Level Agreement, Service Level Agreement