Operations Support. Licensor will continue to provide diagnostic support for facility modality connectivity trouble shooting with a 30 minute response time over the phone from 8-5 CST. All other diagnostic support will be 24x7over the phone. In addition, Licensor will provide to Licensee in a timely manner all data and/or functionality reasonably necessary to permit uninterrupted functioning of the Synapse Software in a manner reasonably consistent with Licensee’s business operations. Licensee agrees that any changes or modifications to Licensee’s infrastructure that could impact Synapse Software will be communicated in advance to Licensor to the extent commercially reasonable so that support for problems encountered during those Licensee changes can be prepared.
Appears in 2 contracts
Sources: Licensing Agreement (Virtual Radiologic CORP), Licensing Agreement (Virtual Radiologic CORP)