Common use of Operations Documentation Clause in Contracts

Operations Documentation. All documentation maintained by Vendor will be subject to approval by ACI and will conform to the documentation standards and format agreed upon between ACI and Vendor. Vendor will develop documentation in accordance with the requirements in the Process Interface Manual to Schedule S (Governance). a. The Vendor responsibilities include the following: (1) Develop and maintain documentation on all operations procedures, Services, Equipment, and Software for which Vendor is responsible. (2) Incorporate Application requirements that affect Operations, along with procedural information and contact information for each Application into Process Interface Manual. (3) Document procedures to be utilized by internal IT for the correct use of the Services, Equipment, Software, connectivity, security, and Service Desk. Confidential Exhibit A-1 — Delivery Management Services (Cross Functional) (4) Make all documentation available in paper copies and electronically, and, wherever possible, using documentation that is Web-enabled for access by ACI. (5) Audit documentation regularly for completeness and accuracy, and verify that all documentation is present, organized, readable, and updated. (6) Report the resultant audit findings to ACI on a regular basis, and where it is determined that documentation is inaccurate (for example, erroneous or out of date), correct and replace such documentation. b. ACI will document and provide to Vendor, Application requirements that affect operations, along with procedural information and contact information for each Application.