Common use of Operational Measures Clause in Contracts

Operational Measures. 1.1 The objectives of the Operational Measures are to ensure that the Services are of a consistently high quality, delivered on time and in order to meet the requirements of HSBC. 1.2 The Supplier is to provide the Services so as to meet the Operational Measures. The Operational Measures for the Services are set out in Appendices 4A to 4-F to this Schedule 4 (Operational Measures and Super KPI) and as may subsequently be added to in accordance with the provisions of this Agreement. INTERNAL 1.3 Without prejudice to HSBC's other rights and remedies of any nature, in the event the Supplier does not at least meets the Operational Measures: 1.3.1 HSBC may require the Supplier to re-perform the Services in accordance with an Operational Measure; and/or 1.3.2 HSBC may request the re-performance by the Supplier, at the Supplier's cost, of the Services in relation to which there was a breach; and/or 1.3.3 HSBC may withhold payment of the Charges relating to the breach until (if capable of remedy) such breach has been remedied; and/or 1.3.4 HSBC may arrange, in accordance with clause 5.8(b) (Suspension of Services and Step-In Rights), for performance of the Services in default itself or by a third party.