OPERATIONAL GOALS. Elemica will use its commercially reasonable efforts to meet or exceed the goals set forth in the Elemica Support Terms table including, response time, update frequency, etc. Elemica will also use its commercially reasonable efforts to meet the targeted Response Times based on the below table in 90% of instances calculated on a quarterly basis.
Appears in 1 contract
Sources: Support Services Terms
OPERATIONAL GOALS. Elemica will use its commercially reasonable efforts to meet or exceed the goals set forth in the Elemica Support Terms table Service Comparison Table including, response time, update frequency, etc. Elemica will also use its commercially reasonable efforts to meet the targeted Response Times based on the below table in 90% of instances calculated on a quarterly basis.
Appears in 1 contract
Sources: Support Services Agreement