Onsite Security. A. The Employer will make reasonable efforts to protect employees from abusive and threatening clients and will take reasonable precautions to ensure such protections. When management becomes aware of threats received by phone or is alerted to a threat through the Visitor Intake Process (VIP), appropriate action will be taken in accordance with agency policy. Employees witnessing an incident are encouraged to alert Management. Reportable incidents include threats or potential threats that affect the security and safety of SSA employees, guards, visitors, facilities and records. B. The Employer will arrange for emergency protective assistance at each installation to enable employees to receive assistance if the situation requires it. C. If management or an employee becomes aware that a visitor to the office is a fugitive felon, management will take appropriate action to protect the health and safety of employees. Employees will not be expected to participate in any sting activities e.g., arrest, detain, etc. regarding fugitive felons. If a law enforcement authority enters SSA space to arrest or question a fugitive felon or someone suspected of illegal activity, management will take appropriate action to protect the health and safety of employees. D. Whenever an employee is faced with a physically threatening situation, the Employer will provide appropriate assistance. E. Employees will not be required to divulge personally identifiable information to the public in individual circumstances where the employee reasonably believes harassment or physical abuse may result. In such cases, the employee should timely inform the supervisor. If an employee prefers not to use his/her name on written correspondence to the public, the employee will use a pseudonym or other identifier approved by management. F. Consistent with its right to determine internal security practices: 1. Where conditions warrant, the Employer will provide equipped security guards at SSA facilities. 2. SSA will equip office areas with appropriate security devices, to ensure, to the maximum extent possible, employee safety. G. All telephones in offices will be labeled with appropriate emergency numbers. H. In accordance with agency policy, Management will make every reasonable effort to document disruptive conduct by non-SSA employees. I. Employees will be informed annually of the Identity Protection Program (IPP). Recognizing the privacy of the individuals involved, upon request, the AFGE General Committee will be provided annually with the number of employees participating in the IPP.
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Sources: National Agreement, National Agreement