ONGOING PERFORMANCE REQUIREMENTS Clause Samples
The Ongoing Performance Requirements clause sets out the obligations that a party must continuously fulfill throughout the duration of an agreement. Typically, this includes maintaining certain service levels, adhering to quality standards, or meeting specified deadlines on a recurring basis. By clearly defining these ongoing duties, the clause ensures consistent performance and helps prevent lapses or declines in the quality of goods or services provided during the contract term.
ONGOING PERFORMANCE REQUIREMENTS. A. It is requirements of this solicitation to have all equipment maintain a minimum of ninety-six percent (96%) up time.
B. The vendor must take the necessary action to increase the up time to at least ninety-six percent (96%) in the five (5) business days subsequent to written notification.
C. The vendor will receive formal writtn notication:
▇. ▇▇ the event a ninety-six percent (96%) up time is not maintained, due to equipment failure for any consecutive two (2) day period,
2. Any user originates five (5) maintenance/service calls within any 30-calendar days, or
3. Should any machine or components reflect a cumulative downtime (defined as all time during which the copy machine including all components and options is not 96% operational at full capacity) of 16 working hours within any 30 day period
D. In the event the equipment does not meet the required 96% up time in any 2-day period, excluding normally scheduled preventive maintenance/service, vendor must take one or more of the following actions:
1. Provide an on-site technician for analysis and correction of the problem;