ON-GOING SUPPORT. At the conclusion of the Product Development and Prototype Phase of the Program, Plexus and the Customer will jointly review the entire Program to assure compliance with the Program Specifications. When this has been completed, Plexus will notify the Customer in writing that this Phase has been completed, and the Customer will have thirty (30) days to respond by identifying errors or omissions they believe should be corrected by Plexus under this Agreement. After that period, the Customer requests for on-going support will be handled on a time and materials basis at Plexus' then current billing rates.
Appears in 2 contracts
Sources: Comprehensive Professional Services Agreement (Arrowpoint Communications Inc), Comprehensive Professional Services Agreement (Sitara Networks Inc)