Common use of OCR Clause in Contracts

OCR. 13 1. Whenever possible, problems shall be resolved informally and at the point of service. 14 CONTRACTOR shall establish an internal informal problem resolution process for clients not able to 15 resolve such problems at the point of service. Clients may initiate a grievance or complaint directly with 16 CONTRACTOR either orally or in writing. 17 2. Within the time limits procedurally imposed, the complainant shall be notified in writing as 18 to the findings regarding the alleged complaint and, if not satisfied with the decision, may file an appeal.

OCR. 13 5 1. Whenever possible, problems shall be resolved informally and at the point of service. 14 6 CONTRACTOR shall establish an internal informal problem resolution process for clients not able to 15 7 resolve such problems at the point of service. Clients may initiate a grievance or complaint directly with 16 8 CONTRACTOR either orally or in writing. 17 9 2. Within the time limits procedurally imposed, the complainant shall be notified in writing as 18 10 to the findings regarding the alleged complaint and, if not satisfied with the decision, may file an appeal.