Common use of Number Porting Clause in Contracts

Number Porting. 2.1. We will provide number portability, when our suppliers allow such capability, in accordance with this Clause 2 and with Schedule 5 (which will apply in connection with number allocation and portability connected to the VoIP services). 2.2. To initiate a request to port a number from another provider you will need to complete a Xoom number port form. We will send you a Xoom number port form or a link to a port form via email which you will need to complete, sign and submit to us for verification. Xoom number port forms can be requested by email at ▇▇▇▇▇▇@▇▇▇▇▇▇▇▇.▇▇▇ or via our main telephone number. 2.3. Once we receive the Xoom number port form signed by you, we will review and validate the data provided. If additional information is required for us to be able to place the order we will contact you for this. Once we have received all the required information from you and are able to validate this we will start to place the order. 2.4. Where you agree to transfer to us the call services or VoIP services you receive from another supplier, and your transfer request includes a request for number porting, you authorise us to: 2.4.1. include the telephone numbers to be ported on the relevant number porting request form; and 2.4.2. to forward appropriate details of your porting application for the VoIP Service you order to the Losing Provider and/or to our Service Providers as applicable. 2.5. You will receive advance notification of the transfer of service from the Losing Provider to us detailing the transfer date and any liabilities or charges related to the number(s) port or any services that are still live with them.. 2.6. You acknowledge and agree that: 2.6.1. the information provided by you on any number porting request form will be used by us when requesting the number port. You acknowledge and agree that any inaccuracies in this information (e.g. inaccurate or incorrect information) may lead to the number port being rejected by the Losing Provider or Range Holder. We reserve the right to charge you a reasonable extra Charge for any rejection or extra work we need to carry out arising from such inaccuracies and subsequent rejections; at the rate published in our Price Guide or as otherwise notified, or made available to you. 2.6.2. our ability to provide access to the VoIP Service from the requested ported numbers is subject to the losing provider and our underlying Service Providers being able and agreeing to port the numbers; and 2.6.3. the time taken to port numbers from other networks varies and sometimes it may not be possible or reasonably practicable. If this happens we will provide you with a new number(s). 2.6.4. where a number is to be ported away from a losing provider, this may also result in termination of the line or service on which the number was previously allocated. 2.7. We will use all reasonable efforts to ensure that you are able to retain your existing numbers in the event that you change suppliers of telephony service or addresses. There will be some instances in which this will not be possible, and you are responsible for ensuring that porting is available in your circumstances. During the porting process, some outages are likely, but we will use our reasonable endeavours to minimise these.

Number Porting. 2.110.1. We will provide number portability, when our underlying VoIP suppliers allow such capability, in accordance with this Clause 2 paragraph 10 and with Schedule 5 Clause 16 of the Business General Terms (which will apply in connection with number allocation and portability connected to the VoIP services). 2.210.2. To initiate a request to port a number from another provider you will need to complete a Xoom Chicane number port formform for each number you wish to port to us. We will send you a Xoom Chicane number port form or a link to a port form via email ▇▇▇▇▇▇▇▇.▇▇.▇▇ which you will need to complete, sign and submit to us for verification. Xoom number port forms can be requested by email at ▇▇▇▇▇▇@▇▇▇▇▇▇▇▇.▇▇▇ or via our main telephone numbersignable . 2.310.3. Once we receive the Xoom Chicane number port form signed by you, we will review and validate the data provided. If additional information is required for us to be able to place the order it and, if we accept your request, we will contact counter sign it and send it to you for this. Once we have received all the required information from you and are able to validate this we will start to place the ordervia Echosign. 2.410.4. Where you agree to transfer to us the call services or VoIP services you receive from another supplier, and your transfer request includes a request for number porting, you authorise us to: 2.4.1. a) include the telephone numbers to be ported on the relevant number porting request form; and 2.4.2. b) to forward appropriate details of your porting application for the VoIP Service you order to the Losing Provider losing provider and/or to our Service Providers as applicable. 2.510.5. You will receive advance notification of the transfer change of service from the Losing Provider losing provider to us detailing and will have to pay the transfer date charge and any liabilities or additional charges related to the number(s) port or any services that are still live with them..port. 2.610.6. You acknowledge and agree that: 2.6.1. that the information provided by you on any number porting request form will be used by us when requesting the number port. You acknowledge and agree that that, any inaccuracies in this information (e.g. inaccurate or incorrect information) may lead to the number port being rejected by the Losing Provider or Range Holderlosing provider. We reserve the right to charge you a reasonable extra Charge for any rejection or extra work we need to carry out arising from such inaccuracies and subsequent rejections; at the rate published in our Price Guide or as otherwise notified, or made available to you. 2.6.210.7. our Our ability to provide access to the VoIP Service from the requested ported numbers is subject to the losing provider and our underlying Service Providers being able and agreeing to port the numbers; and. 2.6.310.8. the time taken to port numbers from other networks varies and sometimes it may not be possible or reasonably practicable. If this happens we will provide Where you are provided with a new number(s)telephone number (including a code) as part of a VoIP Service, then that code and number belongs to us and you will have no right to keep that number nor to sell, dispose or transfer that number at any time. We will use reasonable efforts to ensure that you are able to keep the number during the period of this Agreement but we reserve the right to change the telephone number on reasonable notice at our sole discretion. 2.6.410.9. You acknowledge that where a number is to be ported away from a losing provider, this may also result in termination of the line or service on which the number was previously allocated. 2.710.10. We will use all reasonable efforts to ensure that you are able to retain your existing numbers in the event that you change suppliers of telephony service or addresses. There will be In some instances in which this will cases our standard VoIP Service may not be possible, and you compatible for analogue lines that are responsible being utilised for ensuring that porting is available facsimile machines. This may result in your circumstancesloss of service. During the porting process, some outages are likely, but we will use our reasonable endeavours to minimise these.In these instances an alternative