Network User Enquiries Clause Samples
The 'Network User Enquiries' clause establishes the procedures and responsibilities for handling questions or requests for information from users of a network. Typically, this clause outlines how users can submit enquiries, the timeframe within which responses should be provided, and which party is responsible for managing and resolving these enquiries. For example, it may require the network operator to maintain a helpdesk or provide contact details for support. The core function of this clause is to ensure efficient communication and support for network users, thereby promoting transparency and resolving issues promptly.
Network User Enquiries. (a) During Business Days (0800 to 1700) the Distributor will operate a help desk facility to handle Network User account and general enquiries.
(b) A service will be maintained for emergency and fault calls outside the hours 0800 to 1700.
(c) The Distributor will provide a 24-hour fault reporting service to the Network User or the Network User’s Agent to enable them to handle and monitor the status of fault calls.
1. REMOTE SIGNAL SERVICES
1.1 Subject to the terms and conditions of this schedule, the Distributor shall:
(a) operate the Remote Signal Services, subject to paragraphs 1.2 and 1.3, at the times in accordance with the relevant Consumer Category. Where technology makes it possible, the Parties will discuss and may agree, to allow the Network User to operate the Remote Signal Services or for the Distributor to operate the Remote Signal Services at the times specified by the Network User;
Network User Enquiries. (a) During normal business hours (0800 to 1700) the Distributor will operate a help desk facility to handle Network User account and general enquiries.
(b) A service will be maintained for emergency and fault calls outside the hours 0800 to 1700.
(c) The Distributor will provide a 24-hour fault reporting service to the Network User or the Network User’s Agent to enable them to handle fault calls.