NetDocuments Help Desk Support Clause Samples
The NetDocuments Help Desk Support clause defines the support services provided to users of the NetDocuments platform. It typically outlines the availability of help desk assistance, such as hours of operation, methods of contact (like phone, email, or online portal), and the types of issues covered, such as technical troubleshooting or user guidance. This clause ensures that users have a clear understanding of how to obtain help when encountering problems, thereby promoting efficient resolution of issues and minimizing disruptions to business operations.
NetDocuments Help Desk Support. Help Desk Support is the means by which NetDocuments provides technical advice to Customer by Customer’s Administrative Contacts or Help Desk Contacts designated by Customer. Training of Service Users and Services support other than that listed above is to be provided by Customer’s information technology staff, and NetDocuments has no obligation or responsibility to provide Help Desk Support (or any other support) directly to Service Users or any to provide technical support for software or services not provided by NetDocuments as part of the Services or with respect to Customer Systems.