MTTR Commitment Sample Clauses
The MTTR (Mean Time to Repair) Commitment clause sets a specific standard for the maximum average time allowed to resolve and restore service after a failure or incident. In practice, this clause typically requires the service provider to address and fix issues within a defined timeframe, such as 4 or 8 hours, measured over a set period. By establishing clear expectations for response and repair times, the clause ensures accountability and minimizes downtime, thereby protecting the customer from prolonged service interruptions.
MTTR Commitment. Rogers will provide the Customer with a Mean Time to Repair (MTTR) performance credit when the network access that connects a Customer Site to the IP network is Out of Service. Network access encompasses all elements from, and including, the PE router to the designated Rogers or third party demarc on the Customer Site. Customer Premise Equipment (CPE) is not considered as part of the network access. MTTR commitments are based on the location of and the access type deployed on the Customer’s Site. MTTR commitments only apply to Customer locations that are within fifty (50) km or thirty
MTTR Commitment. Rogers will provide the Customer with two types of MTTR performance levels: Network MTTR, which is only valid for Service Outage Time between Network Access Points (NAPs); and Fibre MTTR, which is valid between and including the demarcation points, Access Network (where provided by Rogers) and the Rogers Core Network. CPEs and Customer in-building access are specifically excluded from both the Network MTTR and the Fibre MTTR. MTTR commitments only apply to Customer locations that are within fifty (50) km or thirty (30) miles of a Rogers NAP. The MTTR guarantees can be found in Table 3 below.