Monthly Frequency Clause Samples

Monthly Frequency. A report of the “Service Level” shall be prepared monthly and distributed to the Service Supervisor, to the Service Level Agreement supervisor and the Customer’s and Vendor’s Management. The content of said report shall be defined and adjusted by the parties during the transition period. [Illegible] For Services Comments Log Monthly progress of primary services Communications – Telecommunications Availability [Illegible] Progress of Incidents Operation – Runs and error rates Operation – Runs and error rates (batch) Operation – Runs and error rates (Intermediate Services) SUN9 and SUN15 Operation – HOST Indicators – Percentage of compliance Operation – Indicators, Intermediate Services (SUN9 and SUN15) – Percentage of compliance CCB – Processes (Operation) – Consumption of machine by the Batch Operation –Number of runs and Online error indices Scheduling – Manual interventions HOST Storage Management (Operation) – Robotic Activity (number of tapes) HOST Storage Management – HSM Activity (number of operations) HOST Storage Management – Number of files [Illegible] Operation – CICS transaction response time Operation – Online Efficiency – Total transactions and MIPS consumed Bandera 140 – Tel.: (▇▇ ▇) ▇▇▇ ▇▇▇▇ – ▇▇▇▇▇▇▇▇ – ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇ [Logo] Santander Santiago [Logo] Produban