Monitoring and Reporting Services Clause Samples
Monitoring and Reporting Services. AGJ will provide ongoing monitoring of all critical devices as indicated in section 3 (above). AGJ will provide monthly reports as well as document critical alerts, scans, and event resolutions to Client. Additional reports (asset, licensing, etc…) can be provided at Client’s request (at no additional charge). AGJ Systems will schedule quarterly or annual business reviews (depending on which the Client prefers) with the Client to discuss the state of their current IT infrastructure, upcoming IT developments, and future technology plans of the Client. AGJ Systems will assist in developing an IT budget to meet the Client’s future growth projections.
Monitoring and Reporting Services. AGJ will provide ongoing monitoring of all critical devices as indicated in section 3 (above). AGJ will provide monthly reports as well as document critical alerts, scans, and event resolutions to Client. Additional reports (asset, licensing, etc.) can be provided at Client’s request at no additional charge.
Monitoring and Reporting Services. Contractor shall provide monitoring and reporting services that include the activities associated with the ongoing surveillance, tracking, problem escalation, resolution and reporting of application development problems. These problem management activities require coordination with the designated Level 1 and Level 2 help desk. This monitoring shall include, but is not limited to:
6.1. Monitoring the health of the application and notifying the operations team of potential issues.
6.2. Monitoring the connections between the different layers of the EDP System.
6.3. Monitoring for critical exceptions within the application.
6.4. Monitoring the transaction and login rates for capacity and security.
6.5. Monitoring the connections between the different layers of the system and the public internet.
6.6. The Monitoring Plan shall provide a specific list of all physical devices, hosts, ports, URLs, Web sites and other components that are required to be actively monitored.
6.7. The Monitoring Plan shall include the provisions for the detection of actions that attempt to compromise the confidentiality, integrity or availability of resources or data.
Monitoring and Reporting Services. Supplier shall perform the following monitoring and reporting Functions:
(a) Notify Health Net and vendor management; and
(b) Issue broadcast messages regarding system status as needed.