Minor cases Clause Samples

Minor cases. In minor cases, the proceedings against the bank at fault must be closed without any sanction. A violation of the code of conduct will in particular be considered minor if the objective of the agreement, i.e. the identification of of the contracting partner, the establishement of the controlling person and of the beneficial owner, has been achieved despite formal shortcomings. The following are examples of minor violations:

Minor cases. A case is classified as 'minor' if the customer experiences minor faults that do not have a direct effect on the possibility of using the IoT Connectivity service, including no effect on the ability to send data, SMS messaging and voice. The following examples of minor cases can be listed: • Faults in connection with administration and other handling of SIM cards on the self-service portal. • Problems creating, editing and deleting users, and making changes to user settings via the self-service portal • Problems with administration of SIM cards on the self-service portal, for example change of the mode of one or more SIM cards, creation of new service profiles, relocation of SIM cards between service profiles etc. • Problems creating reports on the self-service platform • Problems with event trigger setup and problems changing the customer’s configuration etc. on the self-service platform • Problems with billing and other communication from TDC Business. • Request for correction of incorrect documentation such as user manual, API descriptions etc. • Questions or wishes for improvements