Minimum Completion Factor. Operators shall maintain an aggregated completion rate with respect to the scheduled Aggregated CRJ900 Delta Connection Flights as set forth on Schedule 2.11 attached hereto and made a part hereof. For purposes of this Agreement, the determination of completion rate of the scheduled Aggregated CRJ900 Delta Connection Flights shall be calculated on an all-in basis, such that all cancellations or uncompleted flights -- regardless of the reason -- shall be counted as cancelled flights which either Operator has not completed with the following exceptions: (A) Any Aggregated CRJ900 Delta Connection Flight that is cancelled by an Operator, but through coordination with Delta’s Operation Control Center (“OCC”) is successfully operated by either Delta or another operator within the Delta Connection program other than such Operator (i.e. Cancellation Codes 19A-F set forth on Exhibit C attached hereto and made a part hereof) (a “Substitute Flight”), shall be treated as a completed Aggregated CRJ900 Delta Connection Flight. Each Operator shall use its best efforts to coordinate Substitute Flights with Delta’s OCC when known cancellations are imminent; (B) Any Aggregated CRJ900 Delta Connection Flight that is cancelled at Delta’s request, as determined by Delta’s OCC (i.
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Sources: Delta Connection Agreement (Pinnacle Airlines Corp), Delta Connection Agreement (Pinnacle Airlines Corp)