Common use of Microsoft Internet Explorer Clause in Contracts

Microsoft Internet Explorer. The Buyer agrees to use the support portal to record a detailed description of any fault requiring Application Support as set out in Clause 2.1.3 above and the circumstances in which it arose, as soon as reasonably practicable upon becoming aware of the same, so that it can be replicated. The Buyer shall provide such additional information as may be reasonably requested by the Company to enable the fault to be classified in accordance with Clause 2.4 of this SLA. In the event of the support portal being unavailable then other channels of communication (email, telephone) should be employed for the duration over which the support portal is unavailable.