Methods for Requesting Support Sample Clauses

Methods for Requesting Support. Support assistance must be requested by Client’s designated person(s) directly to the Secarus Help Desk using email, the Secarus Client Portal, or telephone. Valid methods of requesting support are published on the Secarus Website at ▇▇▇.▇▇▇▇▇▇▇.▇▇▇/▇▇▇▇▇▇▇ (or any successor URL). Each request for assistance will be issued a service ticket and assigned a service ticket number for tracking. Requests sent to a Secarus employee via individual email, telephone, voicemail, or text message are not considered support requests and service may be delayed or not actionable as a result.