Message Board. The Message Board Module allows messages to be sent to all operators, a selected group of operators, or a specific operator currently logged on to the system. The operator is alerted to the presence of incoming messages non-intrusively so that they can be made aware of important information without interfering with any calls currently being handled. Both visual and audible indication is provided. Messages will be displayed visually, labeled as either "Normal" or "Urgent". Normal messages are also indicated by an audible beep every 5 seconds, Urgent messages by two beeps every 5 seconds. Upon reception of a message, the following will be indicated: • Time the message was sent. • Name of the sender and the number of their workstation. • Number of unread messages. • Priority of the first message received (normal or urgent). Any recipient of a message can acknowledge having read the message simply by pressing the "Ack" button. This can be used not only for messages sent by a supervisor, but from other operators as well.
Appears in 1 contract
Sources: Statewide Price Agreement
Message Board. The Message Board Module allows messages to be sent to all operators, a selected group of operators, or a specific operator currently logged on to the system. The operator is alerted to the presence of incoming messages non-intrusively so that they can be made aware of important information without interfering with any calls currently being handled. Both visual and audible indication is provided. Messages will be displayed visually, labeled as either "Normal" or "Urgent". Normal messages are also indicated by an audible beep every 5 seconds, Urgent messages by two beeps every 5 seconds. Upon reception of a message, the following will be indicated: • Time the message was sent. • Name of the sender and the number of their workstation. • Number of unread messages. • Priority of the first message received (normal or urgent). Any recipient of a message can acknowledge having read the message simply by pressing the "Ack" button. This can be used not only for messages sent by a supervisor, but from other operators as well.
Appears in 1 contract
Sources: Statewide Price Agreement