Master Subscription Agreement. This Master Subscription Agreement may be updated from time to time by Dynatrace, provided that no such update or modification will apply to Order Forms previously executed between the parties.
Master Subscription Agreement. This Master Subscription Agreement commences on the Effective Date and continues for a period of five (5) years thereafter, unless terminated earlier as provided in this Section.
Master Subscription Agreement. Severity Definition Response Time Severity 1 A condition whereby the product is substantially inoperable in a post-launch production instance with a high impact to multiple users of the site and a mutually agreed upon workaround has not been Implemented in such a way that the Issue has been mitigated. Less than [**] response time [**] Severity 2 A condition whereby a substantial product feature is not working or a substantial performance problem exists which causes the product to perform poorly, impacting multiple users of the site. A workaround is available and can be implemented. [**] (as hereinafter defined Severity 3 A condition whereby the product malfunctions but user operation is not substantially impacted. Also appropriate for “How-to Questions” and other low impact product inquiries. [**] Severity 4 A condition whereby a cosmetic product or documentation error exists and user operation is not impacted. Also appropriate for product enhancement requests. [**] By design, the Demandware platform provides the customer with full control of the storefront, including the ability to make and deploy changes to the storefront. Customers are responsible for following best practices when making and deploying these changes to ensure the integrity and quality of the site is not compromised. Should a customer deploy changes which result in a Severity 1 or Severity 2 situation, our mutually agreed resolution plan would be to rollback the changes, stabilize the site and work to resolve the problem as a Severity 3 case in a controlled environment. Examples of Severity 1 & 2 Issues What Is What Is Not Severity 1 [**] [**] Severity 2 [**] [**] Customer has the ability to choose the severity of a support case when logging an incident, however, Customer shall follow the above outlined Severity definitions when doing so. Deviations from these definitions will be managed on a case by case basis, however should a pattern of repeated deviation exist, Demandware will take necessary corrective steps, such as revoking case logging privileges from relevant contacts.
Master Subscription Agreement. In consideration of the Subscription fees to be paid by Xxxxxxxx and the covenants herein, LXE agrees to maintain the Product(s) identified on Exhibit A, as revised from time to time by the parties, according to this Agreement and the Subscription Schedule, the form of which is attached on the cover page. Each Subscription Schedule shall be consecutively numbered and annexed hereto.
Master Subscription Agreement. To give you an overview of the changes in the documents, we have made a comparison between the old and new agreements below. In this comparison we have highlighted the key changes to note. This comparison is only in English. The Data Processing Agreement is commented in section 9 in the table below. Commented [SO3]: We have added a number of new definitions to make the agreement easier to read and introduced new terns (like “Metered Services”).
Master Subscription Agreement. 4.2.1. is or becomes generally known to the public, other than as a result of the act or omission of the receiving party;
Master Subscription Agreement. 7.1.1.2. Circularise will employ then-current, industry-standard measures to test the Service to detect and remediate Malicious Code designed to negatively impact the operation or performance of the Service;
Master Subscription Agreement. 8.1.4. Any indirect, special incidental, consequential or punitive damages, whether or not a party has been advised of the possibility of such damages.
Master Subscription Agreement. No modification, amendment or waiver of any provision of this Agreement will be effective unless in writing and signed by both parties hereto.Any failure to enforce any provision of this Agreement shall not constitute a waiver thereof or of any other provision.
Master Subscription Agreement. Prior to the Closing, the Parties will enter into the Master Subscription Agreement in substantially the form set forth on Exhibit C, to be effective immediately following and contingent upon the occurrence of the Closing. Section 6.20
