Common use of Mandatory written error report Clause in Contracts

Mandatory written error report. The processing speed of the problem resolution depends largely on the quality of the error message by the client. If possible, error codes, screen shots and a brief description of the problem, and the assumed cause as well as its effect on operation should be provided. Please use the Hotline/Support "Quick Reference" sheet for this purpose.

Mandatory written error report. The processing speed of the problem resolution depends largely on the quality of the error message by the client. If possible, error codes, screen shots and a brief description of the problem, and the assumed cause as well as its effect on operation should be provided. Please use the Hotline/Support "Quick Reference" sheet for this purpose.