Common use of Managing poor performance Clause in Contracts

Managing poor performance. 14.2.1. Where the Contracting Authority identifies poor performance (3 consecutive agreed failures in any rolling 2-month period against agreed service delivery and SLAs, the Supplier shall be required to attend a performance review meeting to understand the issues and how to rectify them. The performance review meeting shall be at an agreed time no later than 5 working days from the date of notification. This may take place virtually or at the Contracting Authority’s premises. 14.2.2. The Supplier shall be required to provide a full incident report which describes the issues and identifies the causes. The Supplier will also be required to prepare a full and robust ‘Service Improvement Action Plan’ which sets out its proposals to remedy the service failure. The Service Improvement Plan will be subject to amendment following a performance review meeting and will be agreed by both parties prior to implementation. however, it will remain the Supplier’s responsibility to resolve any/all service failure issues to ensure the service is delivered against the agreed milestones.

Managing poor performance. 14.2.1. 11.2.1 Where the Contracting Authority identifies poor performance (3 consecutive agreed failures in any rolling 2-month period against agreed service delivery and SLAs, the Supplier shall be required to attend a performance review meeting to understand the issues and how to rectify them. The performance review meeting shall be at an agreed time no later than 5 working days from the date of notification. This may take place virtually or at the Contracting Authority’s premises. 14.2.2. 11.2.2 The Supplier shall be required to provide a full incident report which describes the issues and identifies the causes. The Supplier will also be required to prepare a full and robust ‘Service Improvement Action Plan’ which sets out its proposals to remedy the service failure. The Service Improvement Plan will be subject to amendment following a performance review meeting and will be agreed by both parties prior to implementation. . 11.2.3 The Contracting Authority will work with the Supplier to resolve any service failures; however, it will remain the Supplier’s responsibility to resolve any/all service failure issues to ensure the service is delivered against the agreed milestones.