Common use of MANAGEMENT ESCALATION PROCESS Clause in Contracts

MANAGEMENT ESCALATION PROCESS. If in the course of the performance of this Agreement the two Services Executive Coordinators are unable to mutually resolve an issue, the issue will be brought to the Compaq Vice President and General Manager, Customer Services and Inacom Senior Vice President, Solutions Delivery for management resolution. Should these two individuals fail to achieve mutually acceptable management resolution, the issue will be raised to the Chief Executive Officer of the respective companies for management resolution. Thereafter, if an issue is not mutually resolved, the parties shall resolve such issue in accordance with Section 5.8 hereof.

Appears in 1 contract

Sources: Service Level Agreement (Compaq Computer Corp)

MANAGEMENT ESCALATION PROCESS. o If in the course of the performance of this Agreement the two Services Executive Coordinators are unable to mutually resolve an issue, the issue will be brought to the Compaq Vice President and General Manager, Customer Services and Inacom Senior Vice President, Solutions Delivery for management resolution. Should these two individuals fail to achieve mutually acceptable management resolution, the issue will be raised to the Chief Executive Officer of the respective companies for management resolution. Thereafter, if an issue is not mutually resolved, the parties shall resolve such issue in accordance with Section 5.8 hereof.

Appears in 1 contract

Sources: Service Level Agreement (Inacom Corp)