Managed Physical Host Availability Clause Samples

Managed Physical Host Availability. Managed Physical Hosts in Managed Cloud Services for UK Government offers the following availability targets and applies to our PAAS offering as part of the Managed Cloud Services for UK Government KPI Single Server 98.5% Physical server is up and OS and/or Application is operational if managed by Sungard AS SLA All other Managed Physical Host deployment types 99.5% Either primary or standby (secondary) server is up and OS and/or Applications is operational if managed by Sungard AS at either site Unavailability applies where the virtual machine(s) or Managed Physical Host(s) become unresponsive due to a fault recognised at the: • machine level (hypervisor) • Enterprise supported operating system level if managed by Sungard AS • Application if managed by Sungard AS • host layer • storage network layer • network layer And not where the fault is with: • the customers control (unsupported application, user network) • external connectivity providers • community supported operating system level • incompatibility between customer provided software and the operating system or patch applied to the operating system