MANAGED CONNECTIVITY. The Supplier will provide first line support and fault diagnosis with escalation to communications provider for second and third line support and fix. Different types of connectivity carry different support levels and response times and will be detailed in carrier terms and conditions. Support is provided for the connectivity and router (if supplied by the Supplier) but excludes any additional devices. Communication lines supplied by the Supplier provide first line fault diagnosis with second and third line support provided by Openreach. The Customer is responsible for connectivity and communication provided by other means or providers.
Appears in 3 contracts
Sources: It Services Agreement, It Services Agreement, Services Agreements