MAINTENANCE SERVICES AND BREAKDOWN RESPONSE TIME Sample Clauses

MAINTENANCE SERVICES AND BREAKDOWN RESPONSE TIME. The Supplier shall use best endeavours within the context of the Key Performance Indicators as detailed within the First Schedule, to provide to the End User a hardware fault breakdown service standard Response Time of 4 working hours and a fix time of 2 working hours. The Parties may agree an enhanced hardware fault breakdown service response time (of 2 hours from reporting to fix) or a basic hardware fault breakdown service response time (of 6 hours from reporting to fix) or such other variation to the Services as agreed by both parties. Such alterations to the Response Time and fix time shall be agreed in writing between the Parties and the Supplier shall be entitled to charge the End User an amended fee to the Charges. Where the Hardware experiences a fault for over 24 hours continuously, the Supplier shall provide a loan to the End User commencing within a 72-hour period and continuing until the Hardware is fully operational.