Logbook. 1. The service provider shall update the logbook on the GeM portal as per the logbook process flow. Once the service provider updates the logbook online, the Buyer shall either accept or reject these entries within the prescribed time lime. The buyer will also record the any service non delivery or non-performance issues, and subsequent penalties Failure to take action on logbook entries updated by service provider shall be deemed as accepted. 1. The Service Provider can raise an issue against the rejection of any entry by the buyer within prescribe timelines of such rejection with the designated representative of the Buyer.
Appears in 1 contract
Sources: Service Level Agreement
Logbook. 1. The service provider shall update the logbook on the GeM portal as per the logbook process flow. Once the service provider updates the logbook online, the Buyer shall either accept or reject these entries within the prescribed time lime. The buyer will also record the any service non delivery or non-performance issues, and subsequent penalties Failure to take action on logbook entries updated by service provider shall be deemed as accepted.
1. The Service Provider can raise an issue against the rejection of any entry by the buyer within prescribe timelines of such rejection with the designated representative of the Buyer.
Appears in 1 contract
Sources: Pre Bid Meeting Document
Logbook. 1. The service provider shall update the logbook on the GeM portal as per the logbook process flow.
2. Once the service provider updates the logbook online, the Buyer shall either accept or reject these entries within the prescribed time lime. The buyer will also record the any service non delivery or non-performance issues, and subsequent penalties Failure to take action on logbook entries updated by service provider shall be deemed as accepted.
13. The Service Provider can raise an issue against the rejection of any entry by the buyer within prescribe prescribed timelines of such rejection with the designated representative of the Buyer.
Appears in 1 contract
Sources: Service Level Agreement